IT support 'in a box'
A comprehensive, reliable, no frills IT support service in a box for the micro and start-up business community.
A comprehensive, reliable, no frills IT support service in a box for the micro and start-up business community.
Systems go slow, devices crash, software hangs, IT doesn’t always work as it should. How long does fixing IT take you and how much does that cost your business? Our fully-managed IT Support suite of products provides 24/7 server and system support and peace of mind. As an example of the admin tasks performed, we monitor, apply patches, protect against viruses and ensure backups are successful. When was the last time you made sure this was all under control? Our IT Support fixes the little problems and prevents the big ones. Running a small business means you do everything yourself, make IT one thing you can delegate.
8am - 6pm
Mon - Fri
per person, per month
24/7
365 Days
per person, per month
Elite Server Care
24/7 365 Days
per server, per month
• Essentials is tailored for 1-5 users; other plans are available
• No long-term tie-ins; just a simple 30-day contract
• 85% of all issues are fixed on the first call.
• Two levels of help desk coverage; Mon-Fri 8am-6pm or 24/7
• Windows, Mac & Mobile Support
• Microsoft Office, Office 365 & Google Apps Support
• Ransomware, Malware, Antivirus & Web Security Included
Faster problem resolution. With remote monitoring in place, we’ll usually see a problem before you do, allowing us to get a jump on the matter with less (or zero!) downtime for you.
Our team is your team 24/7. When an issue arises, we’re already on the job; taking care of routine maintenance and ensuring your IT systems are operating properly.
Better financial planning. With IT Support Essentials, you know how much you’re going to spend each month. So
there’s no more gambling with your budget.
Your systems stay optimised. Systems can run slow, or inefficiently. Our solution maximises the efficiency and value of
your IT investment all the time.
200+ certified Help Desk technicians available 24/7. Our Help Desk team can offer true round the clock coverage, 365 days a year, so you and your team can have the support you need, whenever you need it.
Request a Quote
Tel: 0203 189 2100 Email: enquiries@onebyte.net
Our Help Desk is available during business hours - Mon-Fri 8am-6pm, after hours, or 24x7x365. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications including Windows & Mac operating systems, mobile devices, Microsoft Office, Office 365 & Google Apps.
Our preventive maintenance service for desktops proactively monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all - quietly and in the background while your employees remain productive.
We utilise active software installed on your server to track and analyse its activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it - remotely at first, and we’ll escalate our response as necessary.
Being online and connected to the rest of the world is great, but it comes with risks and the protection of computer systems, networks and data is a critical issue for all businesses and one we take very seriously. Unfortunately, one product can’t protect you from everything and the best approach is layers of security, that’s why we include the following products in our IT support essentials service as standard, because it’s essential.
Webroot SecureAnywhere Endpoint Protection (WSAEP). Lightweight and very fast, in our opinion the best desktop anti-virus/anti-malware product on the market.
Malwarebytes Anti-Malware (MBAM). Because one product can’t do it all and MBAM is arguably one of the best anti-spyware and anti-malware defense you can get.
Webroot SecureAnywhere Web Security (WSAWS). These days the biggest threat from malicious software comes not from email, but from when you’re surfing the web. Web Security prevents internet abuse, minimises web-borne risks and enforces the content and access policies that optimise productive web usage.
CryptoPrevent. Ransom-ware is big business (yes, mal-ware is a business to some!) and is based on extorting money from you. Of these, CryptoLocker is the best know and CryptoPrevent provides protection against a growing multitude of new and emerging encryption based ransom-ware that your traditional anti-virus software does not provide.
We also offer a variety of custom projects designed to help optimise your IT infrastructure - including software installations, migrations, setups and configurations, and more. There are more than 85 projects to choose from - and in a lot of cases, our technicians can perform the work overnight or over the weekend; so there’s no interruption or downtime at your office. As a support client you will receive a preferential rate.
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