Microsoft Office 365 Email Business Continuity

Microsoft Office 365 Email Business Continuity

It is important to understand your approach to risk and in particluar the risk associated with Microsoft Office 365 Email and business continuity.  Riding the back of a Microsoft Office 365 outage seems a little scavenger like, but rather than pick over the negative fall out, we see it as an opportunity to highlight some practical IT decisions regarding email business continuity.

A common misconception is that IT is failsafe.  But as recent events show, even Microsoft has down time, it is inevitable and if we as businesses aren’t prepared to mitigate the possible risks then that is our decision.  Screaming at Microsoft won’t help.

If pieces of hardware, internet connections and software didn’t go wrong, what a wonderful world it would be.  But technical components of a business are just like any other, they have points of failure, life spans, and glitches, much like any other process.  Your IT department is there to minimize all of them and fix them as quickly as possible when they happen.

So the big question when it comes to business continuity is can your business cope with a technical service going down? An in particular email.

Email is the lifeblood of most businesses.  Going without seems impossible.  So what steps do you take to mitigate that risk?

If you are using Office 365, we recommend Mimecast.  In an extract from a Mimecast service message: “Mimecast Services for Office 365 ensure when Office 365 is offline your business’ email keeps working. It also enhances an organization’s security by detecting advanced threats like spear-phishing. In addition, it improves the resilience of critical data, meaning if data is lost or deleted accidentally or with malicious intent it’s fully retrievable. This vital protection for Office 365 helps overcome the remaining hurdles to enterprise adoption of Microsoft’s service.”

Risk mitigation relies on 3 decisions:

Am I willing to take the risk over the extra cost to mitigate it?

If yes, what practical, non technical DR practices can I put in place?

If no, what IT options are there available?

If you are interested in finding out the answers to number 3, give us or your current IT team a call and prepare yourself for next time.