IT support

• We come to your site and check over your entire system for any potential problems
• We install, set-up and maintain anti-virus and back-up software
• We support both Windows & Apple Mac enviroments
• If you have a problem you just email support@onebyte.net and we'll do the rest
• 90% of issues can be dealt with remotely, but we will provide you with on-site support when needed
• We will liase with manufacturers on your behalf for hardware warranty repairs
• We can provide you with bespoke application and database development
• We have competitive Service Level Agreements (SLA's)
• We always focus on customer service, in fact you could say our MD is obsessed about this
• You have a fully outsourced IT department at your fingertips
• And a team of over active geeks thinking of ways to make IT better for your business

We have 3 levels of IT support contracts; PAYG (Pay as you go), Standard or Premium. We provide a very responsive, remote support service regardless of the contract level, with PAYG and Standard you can then add on-site support if needed.

Standard Support includes:

• Remote help desk support for all end user queries relating to existing system
• Monitor central and branch firewalls and routers
• General account administration on the server
• Proactive monitoring of key components to maximise system efficiency and reduce failures
• Gateway virus and spam scanning - border control for your incoming and outgoing mail.
• Managed anti-virus - we install our own anti-virus software to help prevent infection from the web, email, disks and downloads.
• Managed backup - we install our own backup software which will run the backup and provide us with emailed reports
• Management of any system hardware or software incidents
• Management of problems escalated to hardware and software vendors
• Maintenance of system and reporting of necessary fixes and improvements
• All Microsoft Windows, Apple Mac and desktop operating systems
• Proactive maintenance with 6 monthly site visits

Premium Support includes:

• All of the above plus on-site support work, so all on-site requirements are pre-budgeted and covered. No hidden call out charges or extras.

We support all our clients with an exceptional level of IT expertise and interest, but also with common sense and client business objectives front of mind.

We are obsessed with making happy clients and we actually have a passion for bringing the best technology to the door of the SME's and making it efficient, reliable and affordable.

We will keep your IT systems operating well, whilst keeping you blissfully ignorant of the constant process, checks and expertise underpinning it, as this would only make a you implode or just fall asleep.

Contact us for some refreshingly simple IT advice.

The technical aspect of this service is our knowledge, so its good for you to know that we are Microsoft professionals, degree educated, business entrepreneurs, self confessed partial geeks, with between 5 and 20 years experience.
We use the following tools to assist us...

• Opsview - an award winning enterprise system monitoring software to help us see and fix potential problems before they become serious.
• Citrix GoToAssist - remote support software which allow us to fix problems on both Windows and Macs. 90% of issues can be resolved this way without us needing to come to site.

and include the following in all our support packages:

• Gateway virus and spam scanning - border control for your incoming and outgoing mail.
• Managed anti-virus - we install our own anti-virus software to help prevent infection from the web, email, disks and downloads.
• Managed backup - we install our own backup software which will run the backup and provide us with emailed reports

We believe in a healthy dose of transparency, and appreciate that it is often difficult to gauge whether a service provider is in your ball park, so to speak. Below you will the cost of our current support packages.

There are always bells and whistles that can be added, and buttons and braces that can be removed and its always best to call for a quote specifically for you.
 

• PAYG - £50 per hour remote support, £75 per hour on-site support plus travel.
• Standard Support - £15 per desktop per month, £55 per server per month.
• Premium Support - £25 per desktop per month, £150 per server per month.